COMPREHENSIVE 24/7 TECHNICAL SUPPORT
All software applications need maintenance to run smoothly over time. We can help you successfully deal with all the major maintenance and support challenges of your business. Our ongoing support options fix bugs and help deal with your company's future growth needs.
Technology updates and upgrades, along with changes to your business, can mean that your software applications do not work as well as they once used to. For this reason, it’s important that your software is maintained and supported so that your users continue to gain the maximum benefits from all of the functionality.
Micazook Customer Support team is continuously educated and trained to address the needs of your business. From priority bug-fixing to our in-house helpdesk; we will support and maintain your software throughout its lifecycle, even if we didn't build it.
Our 24/7 Customer Support model ensures your customers, employees, and partners will get our three levels of support at any moment. This option is ideal for:
|Medium to large organisations|
|Businesses with mission critical systems|
We offer IT support at regular business hours (8AM to 5PM) as it covers the needs of most SME's, while being extremely cost-efficient in helping our customers to:
|Cover their support services within working hours|
|Eliminate IT support staffing and sourcing needs|
|Reduce lengthy down time at critical working hours|
Not every IT system needs the security that comes with an SLA. Micazook can offer you a flexible way to handle your ad hoc support needs which can be purchased in 16 hour blocks and gives you full control of how the time is spent.
We only deduct actual work time spent when our team make a change to your software.